Terms of use

01Agreement to these terms

These terms, together with our privacy policy, govern your use of the Site and services. Some features may have additional terms, which we will show you before you use them. If those terms conflict with these, the feature-specific terms apply to that feature.

Important: disputes

The arbitration section below asks you to resolve most disputes through individual arbitration rather than in court, and to give up class actions. Please read it carefully.

02Changes to these terms

We may update these terms. We will post the new version here with a new date. Continuing to use the Site after a change means you accept it.

03Who can use the Site

You must be at least 18 and able to enter a binding agreement. If you use the Site for an organization, you confirm you have authority to accept these terms for it.

04Our services

WeFoundCare provides a directory of senior care providers built from public records (state licensing agencies, CMS and HUD), a care quiz, educational guides, and free conversations with local advisors.

Listings come from public records

We work to keep listings accurate, but public records can be incomplete or out of date. Always confirm licensing, services and availability directly with the provider and the licensing agency.

Responsibility for care

Providers listed on the Site are independent. They, not WeFoundCare, are responsible for the care and services they deliver.

Availability and decisions

Inclusion in the directory or a quiz suggestion doesn’t mean a provider has space, accepts a particular payment source, or is right for you. Decisions about care are yours.

05No endorsement; not a broker

Listing a provider is not an endorsement, rating or guarantee. WeFoundCare is not a licensed placement agency, health care provider, insurance broker or legal advisor, unless and where a state requires otherwise and we have said so.

06No professional advice

Guides, quiz results and advisor conversations are general information. They are not medical, legal or financial advice. Talk to a qualified professional about your situation.

07Privacy and consent to contact

When you give us your phone number or email and ask for help, you agree that we may contact you about senior care options by phone, text or email. Message and data rates may apply. You can stop at any time; consent is not a condition of using the Site.

08Recorded calls

Calls may be recorded for quality and training. We will tell you when a call is recorded.

09Automated calls and texts

If you agree, we may use automated technology to call or text the number you provide about your request. Reply STOP to texts to opt out.

10Using the Site

We give you a personal, limited, non-transferable license to use the Site for its intended purpose. You may not copy, scrape, resell or create derivative databases from the directory without written permission.

11No unauthorized access

• Don’t try to break into, overload or disrupt the Site.
• Don’t use bots or scrapers except search engines that follow our robots.txt.
• Don’t submit false information, impersonate anyone, or submit someone’s details without permission.

12Intellectual property

The Site’s design, text, graphics, logos and the compiled directory are owned by WeFoundCare or its licensors. Public-record facts remain public; our selection, arrangement and presentation of them is protected.

13Account security

If you create a provider account, keep your login private and tell us promptly about any unauthorized use. You are responsible for activity under your account.

14Links to other websites

We link to agencies, providers and other sites for your convenience. We don’t control them and aren’t responsible for their content or practices.

15Third-party products and services

If you use a product or service offered by someone else through the Site, that provider’s terms apply.

16Submissions

If you send us corrections, photos or other content, you confirm you have the right to share it and give us permission to use it to operate and improve the Site.

17Disclaimer

The Site and services are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including accuracy, fitness for a particular purpose and non-infringement.

18Limitation of liability

To the fullest extent the law allows, WeFoundCare will not be liable for indirect, incidental, special or consequential damages, or for any care decision or provider conduct. Our total liability for any claim is limited to $100.

19Indemnification

You agree to defend and hold WeFoundCare harmless from claims arising from your misuse of the Site or breach of these terms.

20Ending access

We may suspend or end access to the Site for anyone who breaks these terms. Sections that by their nature should survive will survive.

21Changes to the Site

We may change, add or remove features at any time.

22Early-access features

Some features may be labelled beta or preview. They may change or stop working, and are provided without any commitment.

23Governing law

These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules.

24Arbitration and class action waiver

Except for small-claims matters and requests for injunctive relief about intellectual property, you and WeFoundCare agree to resolve disputes through binding individual arbitration. You and we each give up the right to a jury trial and to take part in a class action. You may opt out within 30 days of first accepting these terms by emailing legal@wefoundcare.com.

If this section is found unenforceable

If any part of this section can’t be enforced, the rest still applies, and claims that can’t be arbitrated will be heard in the courts of the state named in the governing law section.

25Copyright complaints

If you believe content on the Site infringes your copyright, send a notice to legal@wefoundcare.com with the details required by the Digital Millennium Copyright Act.

26General terms

These terms are the whole agreement about the Site. If any part is unenforceable, the rest remains in effect. Our not enforcing a term is not a waiver. You may not transfer these terms; we may. Contact: WeFoundCare, 222 2nd Avenue South, Suite 1700, Nashville, TN 37201.